cliente dice que bateria no cargapo

cliente dice que bateria no carga
por veces lo reiniciar para que cargue
esta fuera de garantia
se le ofrece PPI
cliente acepta
se le envia un diagnostico
muestra que la bateria esta bien
se le pide para verificar notificación y desactivar las que no le son importantes
aplicaciones en segundo plano
se le pide para desactivar localización

Advisor Nex:
Verificar si con esto el problema se resuelve o ayudar
restaurar o enviar a reparar cliente tiene PPI

Resultados (Inglês) 1:

customer says battery not chargesometimes restart it loadthis out of warrantyPPI offersCustomer agreeswill you send a diagnosisshows that the battery is OKyou are asked to verify notification and disable those that are not importantbackground applicationsyou are asked to disable localization Advisor Nex:Verify if this will resolve the problem or helprestore or send to repair customer has PPI

Resultados (Inglês) 2:

client says that battery does not charge
for sometimes reboot to load
is out of warranty
is offered PPI
client accepts
will send a diagnostic
shows that the battery is
being asked to verify notification and disable those that do not are you with important
applications in the background
is asked to turn off location Advisor Nex: Check if this resolves the problem or help restore or repair customer has to send PPI

Resultados (Inglês) 3:

Client says Battery not chargingSometimes I start to loadOutside the warrantyIt offers PPICustomer acceptsSends a diagnosisShows that the battery is properlyYou are asked to verify and Disable the notification are not importantBackground applicationsYou are asked to disable TracingAdvisor: NEXVerify if this resolves the problem or helpRestore or send Repair customer has PPI